Privacy Policy for Sinckitchens.com, CRM.Sinckitchens.com, internal quotes & accounts data.
Effective Date: Jan 1st, 2025
At Sinckitchens.com ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://sinckitchens.com, our customer relationship management platform https://crm.sinckitchens.com (collectively, the "Sites"), or interact with our services, including in-person or phone interactions. By using the Sites or providing your information, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Contact Information: Name, email address, phone number, and mailing address when you fill out contact forms, request quotes, place orders, or provide information during phone or in-person interactions.
- Account Information: Username, password, and preferences if you create an account on our Sites.
- Payment Information: Credit card details or other payment information processed through secure third-party payment processors (we do not store this information directly).
- Sales and Marketing Data: Information provided with your consent during phone calls or in-person meetings, such as preferences, purchase history, or interests, used for sales and marketing purposes.
- Quotes and Accounts Data: Basic information, such as name, contact details, and transaction details, stored in our internal quotes system and accounts software to manage quotes, orders, and financial records.
b. Non-Personal Information
- Usage Data: IP address, browser type, operating system, pages visited, time spent on the Sites, and referring URLs collected via cookies and similar technologies.
- Device Information: Information about the device you use to access the Sites, such as device ID and operating system.
c. Information from Third Parties
- We may receive information from third-party services (e.g., analytics providers or advertising partners) to enhance our services or marketing efforts.
2. How We Collect Your Information
a. Online Collection
b. Offline Collection
- With Consent: We collect personal information for sales and marketing purposes during phone conversations or in-person meetings. We obtain your explicit consent before collecting and using this information, in compliance with the UK General Data Protection Regulation (UK GDPR). Consent is documented and stored securely.
3. How We Use Your Information
We use your information for the following purposes:
- To process orders, provide quotes, or respond to inquiries.
- To manage customer relationships and provide personalized sales and marketing communications (based on your consent).
- To store and manage basic information in our internal quotes system and accounts software for generating quotes, processing orders, and maintaining financial records.
- To improve our Sites, products, and services through analytics and user feedback.
- To send promotional emails or newsletters (with your consent, where required).
- To personalize your experience on the Sites or during interactions.
- To comply with legal obligations, such as tax and accounting requirements, or protect our rights.
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party vendors who assist with payment processing, website hosting, email delivery, CRM management, or analytics (e.g., Google Analytics, Stripe).
- Legal Authorities: If required by law, such as for tax or regulatory purposes, or to protect our rights, safety, or property.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
5. Cookies and Tracking Technologies
We use cookies and similar technologies on our Sites to:
- Enhance functionality (e.g., remembering your preferences).
- Analyse performance and user behaviour.
- Deliver targeted advertisements.
You can manage cookie preferences through your browser settings. However, disabling cookies may affect Site functionality. For more information, visit our Cookie Policy on the Sites.
6. Your Rights and Choices
Under the UK GDPR and other applicable laws, you may have the following rights:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request corrections to inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal obligations (e.g., retaining accounting records for tax purposes).
- Opt-Out: Unsubscribe from marketing communications or withdraw consent for sales and marketing activities at any time.
- Data Portability: Request a transferable copy of your data.
- Restrict Processing: Request restrictions on how we process your data, where applicable.
- Object: Object to processing for direct marketing or other purposes based on legitimate interests.
To exercise these rights, contact us at sales@sinckitchens.com. We will respond within one month, as required by UK GDPR, though we may extend this period for complex requests. If you are unsatisfied with our response, you may lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk or by calling 0303 123 1113.
7. Data Security
We implement reasonable security measures to protect your information, such as encryption, secure servers, and documented consent processes for our Sites, quotes system, and accounts software. However, no system is completely secure, and we cannot guarantee absolute security.
8. International Data Transfers
Your information is primarily processed in the United Kingdom. If we transfer your data outside the UK (e.g., to third-party service providers), we ensure appropriate safeguards, such as Standard Contractual Clauses or UK International Data Transfer Agreements, in compliance with UK GDPR.
9. Children’s Privacy
Our Sites and services are not intended for children under 13. We do not knowingly collect personal information from children. If we learn we have collected such information, we will delete it promptly.
10. Third-Party Links
Our Sites may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review the privacy policies of those websites.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Sites or engagement with our services after changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
This Privacy Policy complies with applicable privacy laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For UK GDPR purposes, we are the data controller of your personal information.